A Chat Bot is a programmable computer-networking software that’s used to automatically chat with website visitors through a live chat consumer service window. These automated website chat agents are generally designed to emulate human interaction and are able to promptly field your company’s online order and consumer inquiries in real time. Chat Bots are extremely useful for companies that don’t have or aren’t able to afford the time or expertise to answer customer questions, or simply do not have the time to. But a chat bot also lets you focus your time and attention on more important matters. There are lots of advantages to using chat bots in conjunction with your website:
One obvious advantage of using chat bots is that they save time. Say you’re in charge of a busy website dealing with hundreds, if not thousands, of different product or service options. If you spend your time manually answering each chat request, then you’re spending a lot of time that could be spent actually doing business. But with the help of live chat technology, your team members can now talk to your website customers in their own language, even if those people happen to speak only English!
Another obvious advantage of chat bot systems is that they’re convenient. Say you want to give some information about a certain part of your company to a prospective client, but you’re too busy to personally answer each chat request yourself. With a chat bot system, you can set up several different livehelpnow chats per one customer, which means you can easily give different answers to the same questions in different chat bot chat rooms.
As chat programs get more advanced, they can also be used as apps. Some popular chat bot chat systems include Yahoo Messenger, MSN Messenger, AIM and Skype. These programs can be installed on a website and then function independently, handling chatroom conversations for you. These apps can be especially helpful if you have an existing website, but would like to expand its clientele.
Another popular use for chat bots is helping customer questions. You might run a website that offers valuable products or services. One of the most common complaints about websites is that customers are left in the dark regarding the status of their orders and requests. The only way to ensure accurate information is to have a chat bot take care of the details for you. You can simply program it to email your customer questions or call them on a designated day. Depending on the software package you decide on, it can even automatically suggest solutions to tricky situations that you may have overlooked.
Chat bots are also useful because they solve a whole bunch of other problems for you as well. For example, some chat bot programs will automatically log your website visitors in, so you don’t even have to lift a finger. This is useful for ensuring that you are welcoming new customers and that your website is always free of errors. Additionally, these programs can do all of the work for you, freeing up your precious time.
If you want to get more information from your chat bot, you can set it up to access the Google Places business listing. This way, it can help you find local businesses and make suggestions based on the users’ location. For instance, if a user is searching for “london fog” and you have the chat bot’s website in London, it can suggest to search for restaurants in London Fog. It can also recommend business-related search terms, such as “bank banking” and “investing.” Since it is connected to Google Maps through a crm application, this feature is extremely handy.
In short, chat technology is quickly expanding the ways that companies interact with their customers. Even though chat bot conversations are still relatively crude, they have already proven to be useful in several ways. The future of customer service lies heavily on chat technologies, and this year promises to be an exciting one.